RELEVANT SKILLS

PROFESSIONAL EXPERIENCE

lululemon athletica Inc., Raleigh, North Carolina

Guest Program Support for the Programs Team — 2021 – Present

• Enhance guest experiences and satisfaction to ensure precise program task execution.

• Develop organizational systems for improved metric tracking and productivity.

• Streamline team workspace while managing deadlines and navigating unfamiliar territory.

• Developed nine custom case views in D365 to optimize case volume visibility.

• Established and refined guest program support's weekly productivity and an off-channel time tracker for 87 consecutive weeks (1 year, 9 months.)

• Leveraged PowerBi to analyze 1K+ internal chatter data points, creating a visual dashboard to reveal trends and issues.

• Served as primary liaison for lululemon Like New Team while collaborating with external partners to co-create innovative problem-solving strategies.

People Network Events Lead - Chronic Illness, Mental Health, and Disabilities People Network — 2023 – Present

• Conduct thorough research to identify development opportunities for the organization, leading to the implementation of successful initiatives.

• Demonstrates expertise in planning and coordinating events, ensuring smooth execution and positive participant experiences.

• Collaborate with IDEA, Integrated Marketing, and Internal Communications teams to enhance engagement and develop compelling offerings, leveraging a multidisciplinary approach.

People Network Chair | Community Lead - Chronic Illness, Mental Health, and Disabilities People Network — 2021 – 2023

• Promote an empathetic and diverse business environment by advocating inclusive working culture at lululemon and embracing chronic illness, mental health, and disability communities.

• Cultivate and educate on inclusive community building, prioritizing accessibility and leveraging diversity for growth and learning opportunities.

• Orchestrated seven company-wide employee enrichment events, achieving record attendance of 250+ employees at the most successful event.

• Primary liaison for 16 business requests to enhance company policies/processes.

• Led people network, facilitated meetings, updated executive sponsors, and orchestrated Teams, SharePoint, and member lists.

• Employed data visualization to convey membership demographics to senior leadership, driving strategic insights and decision-making.

Guest Education Center (GEC) Remote Support Educator — 2020 - 2021

• Delivered exceptional e-commerce guest experiences via live chat, email, and emerging channels.

• Educated guests on product features, fabric properties, and functions to empower informed purchase decisions.

• Delivered exceptional guest experiences with a 92.7% quality assurance rating average, far exceeding the expected 70% QAR, including five perfect ratings.

• Received several stellar 4.5+ star ratings while meeting personal productivity targets.

Guest Task Administrator for the Order Support Team — 2020 – 2021

• Liaison between the GEC Educator and distribution centers for all order-related issues.

• Initiated, compiled, and distributed employee appreciation projects for 52 team members to celebrate their strengths and successes during peak season.

• Navigated multiple programs and applications to provide a premier guest experience

Key Leader / Educator — 2017 – 2020

• Supervised and led a team of 8-15 employees, resolving daily problems; ensuring a luxury guest experience; and training employees on Standard Operating Procedures (SOP) to meet sales and efficiency goals of a multi-million-dollar store.

• Spearhead the budgeting and management of store supplies, an employee recognition program to celebrate team bonding, and community outreach through a local store-owned run club.

• Led the inventory processing of products and back-of-house inventory organization while working closely with the visual merchandising lead to showcase our newest inventory and traffic drivers.

• Utilized my 6 years of textile experience and knowledge to educate the guest on the technical aspects of our products, focusing on the fabrics, features, fit, and function.

Educational Outfitters LLC., Raleigh, North Carolina

Embroidery Specialist / Sales Associate - 2016 – 2017

• Utilized Tajima Embroidery Technology and order management software to run and operate the embroidery of 20 local school logos ensuring the timely delivery of custom orders.

• Budgeting and management of embroidery supplies and wholesale ordering.

Palm Avenue: Lilly Pulitzer Lifestyle Store, Raleigh, North Carolina

Fashion and Merchandising Consultant - 2013

• Created an enjoyable and luxurious customer experience with an emphasis on store organization and visual merchandising.

YMCA Camp High Hopes, Raleigh, North Carolina

Art Director - 2010

• Supervised the planning and implementation of a summer day camp’s creative arts program, ensuring daily arts and crafts activities for over 500 campers in rising grades K - 10.

• Responsible for the creation and execution of educational and age-appropriate activities which could be efficiently executed in a tight timeframe while keeping the campers engaged in a stress-free, fun environment.

EDUCATION

Master of Science in Textile, Apparel, Technology, and Management — August 2015 - December 2017

North Carolina State University, College of Textiles, North Carolina   

Thesis, Godown, R. (2016). Assessing the Effectiveness of Clothing Ventilation Designs in Men’s Business Wear for Improved Comfort Performance, North Carolina State University Research Day, March 20, 2017, Raleigh, NC

Bachelor of Science in Fashion and Textile Design — August 2012 - May 2016 

North Carolina State University, College of Textiles, North Carolina, Magna cum Laude

Lorenzo de’ Medici Institute: Summer Study Abroad — May 2015 - August 2015

Florentine Architectural Design, Jewelry Design & Fabrication, Photography, Culinary Arts & Wines

CERTIFICATIONS

Mental Health First Aid – At Work Certification — July 2021 – July 2024

National Council for Behavioral Health

Employee Network Leadership Program Stage 2 - Credential ID 14 CPD Points — January 2021

Radius Networks